Dominic Cummings, a man few of us could pick from an identity parade a couple of weeks ago, was now front and centre of the kind of political PR storms that come around every few months…
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We appear to be past the peak of the pandemic in the UK now, and as our thoughts turn to the ‘new normal’ we must start to think about what we’ve learned from this experience and how we can ensure that we are better prepared for next time, both as an industry, and as consumers.
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For the insurance industry, there is no shortage of battle lines being drawn up, of opinions being sought and shared and the mulling over what the future might look like.
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We must not forget the importance of making an emotional connection with our clients and customers. It doesn't matter whether you are an insurer, reinsurer, broker, MGA, InsurTech start up or any one of the myriad of providers in the insurance or service supply chain, making that emotional connection is an important step in building a relationship and a reputation.
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This week I wanted to continue the theme of positivity and focus on some of the lighter stories I’ve come across this week.
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