Ignite Systems launches chatbot to help brokers harness the power of automation

5 February: Ignite Systems, the insurance software provider, has launched a new chatbot service for its broker clients.  The chatbot automates a wide range of policy administration tasks for end-customers, freeing up the broker’s time to focus on more business-critical activities.

Ignite estimates that over 50% of brokers’ time can be spent on customer engagements that don’t add value, either to the customer or the business, such as non-rated mid-term adjustments, direct debit queries, or document retrieval.  The new chatbot guides customers through these administrative processes, helping them to make their own real-time changes to their policies, 24 hours a day, leaving brokers free to focus on growing their business and developing their customer relationships.

Toby MacLachlan, managing director of Ignite commented;

“Our chatbot service addresses two of the most common issues we hear from our broker clients; that they spend too much time on simple yet time-consuming administrative processes, and that customers are increasingly asking to be able to control their policy online, at a time that suits them.

We’ve worked closely with our clients to understand these issues and develop a solution.  The chatbot can be integrated into our clients’ Ignite Broker system quickly and easily, using existing policy data and data enrichment services to automate these administrative processes. 

This new service showcases our appetite for continuous innovation to help our clients develop and thrive in business.”

The Ignite chatbot first launched with Yoga Insure, a fully self-serviced insurance broker that was established in September 2019, director of Yoga, Oliver Rose said;

“Yoga insurance is all about innovation and flexible service to our customers. The launch of the Ignite chatbot compliments our offering perfectly. We’ve seen a 50%+ reduction in live-chat volumes within weeks of launch. This keeps our costs down and lets my colleagues focus on genuine brokering activities rather than admin. We envisage that as Yogi the chatbot develops in 2020 we will eventually service all queries via artificial intelligence where appropriate.”

ENDS